Shibuya Markcity West. 13F, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
We are doing our best to answer them promptly. However, please understand that we may require some time to respond to your inquiries and comments due to the overwhelming number responses we receive. Thank you for your cooperation.
Business Hours: 10:00-18:00 on Weekdays (except for Saturdays, Sundays, and holidays)
Prices are displayed on the page of each project.
No additional fee beyond product prices.
Applying for a reward is only available through this website. Doing so by any other means is not endorsed by this website. We shall not be held liable for any damages incurred through this act.
The estimated delivery date (the time of transfer of the rights or the time of offering the services ) is displayed on the page of each project.
The expiration date of reservation purchase is displayed on the page of each project.
After the completion of the project, the project owner will proceed to delivery procedures. Japan Domestic Only. Products may not be delivered to some areas such as remote islands in some cases.
Makuake doesn't issue refunds as transactions are between backers and project owners directly.If you'd like a refund for your reward, please contact the project owner directly with your request.
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