Notation based on the Specified Commercial Transaction Act

Company Name

Makuake, Inc.


Ryotaro Nakayama

Head Office

Daiwa Shibuya Miyamasuzaka Bldg. 10F, 2-16-1 Shibuya, Shibuya-ku, Tokyo 150-0002

Contact Us

Please fill up this form to make any inquiry regarding our website.

We are doing our best to answer them promptly. However, please understand that we may require some time to respond to your inquiries and comments due to the overwhelming number responses we receive. Thank you for your cooperation.

Business Hours: 10:00-18:00 on Weekdays (except for Saturdays, Sundays, and holidays)

Price of Reward

Prices are displayed on the page of each project.

Required payments other than product price and delivery charge

No additional fee beyond product prices.

How to purchase

Applying for a reward is only available through this website. Doing so by any other means is not endorsed by this website. We shall not be held liable for any damages incurred through this act.

The estimated delivery date

The estimated delivery date (the time of transfer of the rights or the time of offering the services ) is displayed on the page of each project.

The expiration date of reservation purchase

The expiration date of reservation purchase is displayed on the page of each project.

Payment Methods

Credit Cards

Delivery of Reward

After the completion of the project, the project owner will proceed to delivery procedures. Japan Domestic Only. Products may not be delivered to some areas such as remote islands in some cases.

Handling of personal information

For information about privacy on Makuake, please read our Privacy Policy.

Refund and Exchange

Makuake doesn't issue refunds as transactions are between backers and project owners directly.If you'd like a refund for your reward, please contact the project owner directly with your request.